Frequently Asked Questions

A couple of questions you might have on mind
What areas do you service?

We service 30km radius of Perth CBD. We are based in East Perth. Additional travel fee may be considered for distances greater than 30 km of CBD.

How long does the photo shoot take?

Depending on the size of the home, a photo shoot can take anywhere from 30 minutes to 1 hour. However, we are able to shoot a superior property the whole day. Photo editing is done in our office at the end of the day and can take another 1 to 3 hours.

How long after the shoot, will my photographs be ready?

In most cases, you will receive your photographs within 24 hours after the photo shoot and 48 hours turnaround is guaranteed.

How will I receive my photographs?

You have the option to receive your photographs via DropBox Cloud Service or emailed to your email address. In some cases we are able to drop off the flash drive at your office if requested.

How much advance notice is required to book a photo session?

We may be able to book a same-day appointment depending on our schedule. However, we would appreciate 48 – 72 hours advance notice.

What if I need to cancel or reschedule?

In the event of inclement weather, we can reschedule a new time to assure your photographs turn out the best they can be. If you need to reschedule due to other reasons, please notify us at least 24 hours prior to your shoot time. A fee may be assessed when the photo shoot is cancelled less than 12 hours prior to photo shoot. Usually 50% of the quoted amount.

Photo rights and usage

All photos produced may be used by that agent for all marketing associated with the current sale of the property. Please note that the photographer will copyright the photos. A licence is granted only to the agent and NOT to any other party. Any usage of the photos by a third-party, including but not limited to architects, builders, designers, sellers or buyers is prohibited unless approved in writing by the photographer.

Do you have Business Liability Insurance?

Yes. The insured value is $20,000,000

Are you registered for GST?

Yes. The ABN appears on our Tax Invoices.

The Photo Shoot

Our goal at the shoot is to provide 12 to 25 (depending on your requirements) quality photos that include a front exterior, back exterior and all the major rooms such as living room, dining room, kitchen, master bedroom, bathroom(s) and bedrooms. Laundry, utility rooms and garage are not a shooting priority but will include them if you wish so.